Unfortunately, due to the high demand across many plants, we are unable to know exactly when a plant will be restocked. Make sure to follow us on social media (@lostintheforrestco) to see sneak peeks and updates.

Probably not. Unless specifically stated, the plant you receive will not necessarily be the exact plant pictured. When photographing, we try to find a plant that represents the average plant size. Every plant is different and we can not guarantee a leaf or stem size or count.

Online Thursday at 6:00 PM CST!

We do not accept returns on plants. Please review our full refund and exchange policy.

Yes! We just ask that your pet is well behaved and on a leash or in a carrier.

Leave the plant in the original soil and container for at least 14 days, as repotting the plant right away can cause stress on the plant. Find it a spot in your home!

Yes! We make every effort to automatically combine order. To ensure your orders are combined, Send us an email with your order numbers!

We ship previous weeks' orders Monday-Wednesday. If you order early in the week, your items will ship the next week.

Oh no! Send us pictures and videos as soon as it arrives and we will assess any damage. Please send pictures and videos within 12 hours of delivery.

We are not liable if there was damage due to shipping or shipping delays. We have spent a lot of time perfecting our shipping methods to try and limit any shipping damages. There is always a risk when shipping a live plant.  If damage due to shipping occurs, we will not offer a refund or replacement. No exceptions. We can help give advice on how to help your plant!

We are located in Minnesota, our winters are cold! Even if you are located in a warmer area, we still recomend a Heat Pack November-April. Please remember that we do not refund customers if plants arrive damaged due to shipping, this includes cold damage.

Our Winter Shipping includes one 72 Hour Heat Pack. We carefully package each plant with polyfil & butcher paper and use biodegradable packing peanuts to protect the plant in transit. Winter shipping will automatically be applied when temperatures are consistently below freezing in MN.

We recommend purchasing additional heat packs for orders with more than 2 plants (1 heat pack per 2 plants) and we strongly encourage customers to upgrade to Next Day shipping when temperatures are cold.

Not buying plants? No problem! When you order ships, we will issue a partial refund to remove the cost of the heat pack!

While we make every effort to protect your plants in transit, Lost in the Forrest is not liable for cold damage or any other damage during transit.

You can pick up your order during any of our open hours. When you place an online order, your plants and other items are bagged and ready for you to come pick up! Please pick up within a few days to ensure your plants' health. Once an order is pulled and bagged, we do not water it. Any damage caused by a delayed pick up will NOT be refunded.

Yes! Even if you don't receive an email, you can come in during any of our open hours to pick up your order.

No, unfortunately we are unable to offer order pick ups outside of our open hours. Even if we have staff in the store when closed, we are unable to allow customers to shop or pick up orders.

No, we are unable to combine discounts.

No, unfortunately we are not able to do this.

Use the 'Forgot Password' feature to reset the password. If this fails, you may need to make a new account.

Yes. When you sign up for LITF's Nodes Rewards Program, you will be automatically subscribed to marketing emails. If/when you unsubscribe, your nodes account balance will be automatically adjusted to 0.