Shipping policy
Shipping Policy
Route Shipping Insurance
We now offer Route Shipping Insurance on all shipped orders. For a small additional fee, Route protects your package against loss, theft, or damage during transit. If anything happens on the way to you, Route will quickly replace or refund your order — giving you peace of mind from checkout to delivery.
Customers who opt out of Route Shipping Insurance acknowledge that Lost in the Forrest is not responsible for lost, stolen, or damaged items that occur during shipping. Orders without insurance are not eligible for refunds, replacements, or store credit due to transit-related issues.
Live Plant Guarantee
We take great care in packing and shipping your plants. All insured orders are protected under our Live Plant Guarantee, which covers plants that arrive damaged, frozen, overheated, or otherwise unhealthy. Simply submit a claim through Route for quick support.
If plant damage occurs on an order where Route Insurance was not purchased, Lost in the Forrest cannot offer refunds, replacements, or credit for issues caused during transit.
Questions?
If you have any questions about Route Insurance, our packing process, or plant care upon arrival, feel free to reach out to us at Shop@lostintheforrestco.com — we’re here to help keep your plants thriving!
Order Processing: We ship orders out Monday-Wednesday to try and avoid shipments getting delayed over the weekends. Orders placed on Monday normally ship out the following week.
SHIPPING COST
When shipping live plants, it is important to have them delivered from our shop to your home as quickly as possible. We offer standard Priority Shipping or Express Shipping. Lost in the Forrest will ship with one of the major shipping providers in the United States, depending on availability and pricing.
Lost in the Forrest offers flat rate shipping based on the approximate weight of your order. While rare, shipping costs may exceed the price paid for shipping at the time of order. Since each plant is unique, weight and size of a plant can vary, leading to differences in the shipping cost. During the shipping process, we will contact you if there are discrepancies and additional shipping costs are required.
SHIPPING COSTS ARE NOT ELIGIBLE FOR ANY REFUND